FREQUENTLY ASKED QUESTIONS
We currently deliver across all seven Emirates in the UAE. For international shipping inquiries, please contact our team at [info@roar3dcreative.ae] for a custom quote.
- Orders over AED 300: Free Shipping!
- Orders below AED 300: A flat delivery fee of AED [15-20] applies nationwide.
Because we 3D print most items specifically for you, our timeline includes both production and transit:
- Production Time: 3–4 business days (depending on the complexity of the design).
- Delivery Time: 1–2 business days after the item is printed.
- Total Estimate: You can expect your "roar-some" creation within 4–7 business days.
Absolutely. Once your order is dispatched, you will receive a notification (via email or WhatsApp) with a tracking link from our courier partner.
Speed is key! Since we start the 3D printing process quickly, you can cancel or modify your order within 2 hours of placement. Once the printers start humming, we can no longer cancel or change the order.
We love custom projects! Use our "Request a Quote" form or DM us. Please note that custom-designed or scaled prints may require additional processing time.
That’s the beauty of 3D printing! While we strive for perfection, small surface variations (layer lines or tiny artifacts) are a natural part of the 3D printing process. These are not defects but a signature of how the piece was made.
Because our products are made-to-order and often personalized, we generally do not accept returns for "change of mind." However, your satisfaction is our priority. If there is a functional issue, please reach out!
3D prints can be delicate. If the courier was a bit too rough:
- Take a photo of the damaged item and the packaging.
- Contact us within 24 hours of delivery.
- We will ship a replacement to you immediately at a minimal extra cost.
Yes. The following items cannot be returned or refunded:
- Customized/Personalized prints (names, specific color requests).
- Items damaged due to improper handling or heat exposure (e.g., leaving PLA prints in a hot car).
If a refund is approved, it will be processed back to your original payment method. Depending on your bank, this usually takes 7–14 business days to reflect in your account.
