At Roar3D Creative Designs FZ-LLC, we take immense pride in the quality and precision of our work. Because our services involve custom manufacturing and personalized designs, our policy is structured to reflect the nature of on-demand production.

1. Custom & On-Demand Products

Due to the highly personalized nature of 3D Printing, Fusion Designing, and Reverse Engineering, all custom orders are final sale.

• Once a digital design is approved and the printing process has begun, we cannot accept cancellations or returns for "change of mind."
• Customized resin collectibles, prototypes, and engineered parts are manufactured specifically to your specifications and cannot be restocked.

1. Damaged or Defective Items

Your satisfaction is our priority. If your order arrives damaged or with a significant manufacturing defect, we will make it right.

• Reporting: You must notify us within 48 hours of receiving your package.
• Evidence: Please email us at [Insert Email Address] with your order number and clear photos of the defect or shipping damage.
• Resolution: If the error is on our end, we will provide a one-time replacement at no additional cost to you.

1. Design Services (Fusion & Reverse Engineering)

• Fees for design hours, CAD modeling, and Reverse Engineering are non-refundable once the work has been initiated.
• We provide digital previews for approval before final delivery to ensure the output meets your vision.

1. Shipping & Handling

• Customers are responsible for providing accurate shipping information. Roar3D is not responsible for items delivered to incorrect addresses provided by the buyer.
• In cases of approved returns for non-custom items (if applicable), the customer is responsible for return shipping costs.

1. Contact Us

If you have any questions regarding your specific order or the quality of your print, please reach out to our support team:

• Email: info@roar3dcreative.ae
• Phone/WhatsApp: +971 52 33 88 551 / +971 56 88 64 994
• Office: Al Mamzar, Asmawi Tower, Suit 2001, Sharjah, UAE